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contact@cbs-gisx.com

Customer Support

Our commitment to superior customer service is largely responsible for CBS solid reputation and long-time customer loyalty.

A primary technician is assigned to each account, so you’ll always have a contact who’s familiar with your business and your equipment.

Our technical staff:
  • Is highly certified and skilled, and among the most tenured in the industry
  • Receives extensive training and support in-house
  • Is factory-certified and receives extensive manufacturer training on new products and models
  • Specializes in certain areas and cross-trains in others
  • Is furnished with all tools, parts and service manuals needed for the models they service
  • Has extremely low turnover, resulting in long-term, satisfied technicians who know you and know their stuff.

 

The high standards we set for our technical service representatives allow us to provide the prompt, knowledgeable service our customers rely on.

Our automated dispatch system allows you to place service calls at any time of the day or night. Online account service history allows us to proactively manage your account and guarantee that your supply inventory remains stocked. And when you need service, we’ll have a technician on-site in four hours or less – you have our word on it.

CBS offers product training to customers to ensure that they’re comfortable using the equipment and can optimize use of the technology at their fingertips. We’ve built our reputation on the belief that personal, one-to-one service is the way to help businesses reach peak efficiency, productivity and satisfaction. Just wait till you see what we can do for your business!